Contact us
There are many ways that you can contact us.
On this page:
Apply online
If you are applying or re-applying for a Student Allowance or Student Loan or course-related costs, you can do this online.
View or update your details online
If you need to view or update your details with us, you can do this by using MyStudyLink. It's secure, it's fast and it's easy.
Contact Details
For information about StudyLink assistance and how we can help with your studies check out the information on the website.
- To quickly find what you're looking for try using the search function or the site map.
- Apply online for your Student Allowance or Student Loan
- Search our frequently asked questions (FAQ's)
- View and update your details using MyStudyLink on the Website
- Call our freephone number: 0800 88 99 00 Monday to Friday 8am -7pm
- Fax free: 0800 88 33 88*
- Deaf Link freefax: 0800 621 621
- Email us using the Ask a Question (FAQs) service
- Call us if you're overseas: +64 4 917 3107 (International calling rates apply)
- Call us from your cell phone: 09 916 3666 (Normal calling rates apply)
- Make an appointment to come and see us at one of our StudyLink Outreach offices by calling us on 0800 88 99 00.
We may record your call to improve our services to you.
If you need to contact us, try using our frequently asked questions first, these are continually updated with questions asked by students.
*Evidence that is faxed to StudyLink can only be accepted if it has been verified and faxed from a StudyLink or Work and Income office or from an education provider.
Inland Revenue Contact Details
Information about assistance from Inland Revenue and contact details are available on:
Media Enquiries
For all media enquiries please contact the Media Advisors at Communications, National Office, Ministry of Social Development.
Contact Information and Media Releases are available on the:
Contact Centre Hours of Operation
All hours of service are in New Zealand local time: early April to late September GMT + 12 hours, late September to early April GMT + 13 hours. Our international calling number is +64 4917 3107. International toll charges apply.
The Contact Centre is open Monday to Friday from 8:00am until 7:00pm and closed on New Zealand National Public Holidays.
| New Zealand National Public Holiday | Date |
|---|---|
| New Year's Day | 1 January 2012* |
| Day after New Year's Day | 2 January 2012 |
| Waitangi Day | 6 February 2012 |
| Good Friday | 6 April 2012 |
| Easter Monday | 9 April 2012 |
| Anzac Day | 25 April 2012 |
| Queen's Birthday | 4 June 2012 |
| Labour Day | 22 October 2012 |
| Christmas Day | 25 December 2012 |
| Boxing Day | 26 December 2012 |
*The Contact Centre will be closed on Tuesday 3 Janaury 2012 to observe New Year's Day.
MyStudyLink and Apply Online services
If you've forgotten your password you can reset this yourself online from the login page of either MyStudyLink or Apply online. You will need to know your username and answer the challenge question you have set up.
If you've forgotten your username you will need to contact us on 0800 88 99 00.
If you have any other questions relating to these services use our Frequently Asked Questions or send us an email.
Postal address
You can send information to us at:
Freepost 113907
StudyLink Student Support Centre
Private Bag 11070
Palmerston North 4442
Website faults
If you do find an error please take a moment to email the webmaster with the details of the page you were trying to access.
