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Contact us

There are many ways that you can contact us.

Apply online

If you are applying or re-applying for a Student Allowance or Student Loan or course-related costs, you can do this online.

View or update your details online

If you need to view or update your details with us, you can do this by using MyStudyLink. It's secure, it's fast and it's easy.

Contact Details

For information about StudyLink assistance and how we can help with your studies check out the information on the website.

  • To quickly find what you're looking for try using the search function or the site map.
  • Apply online for your Student Allowance or Student Loan
  • Search our frequently asked questions (FAQ's)
  • View and update your details using MyStudyLink on the website
  • Call our freephone number: 0800 88 99 00
  • Fax free: 0800 88 33 88*
  • Deaf Link freefax: 0800 621 621
  • Use the Ask a Question (FAQs) service to email us
  • Call us if you're overseas: +64 4 917 3107 (International calling rates apply)
  • Make an appointment to come and see us at one of our StudyLink Outreach offices by calling us on 0800 88 99 00.

We may record your call to improve our services to you.

If you need to contact us, try using our frequently asked questions first, these are continually updated with questions asked by students.

*Evidence that is faxed to StudyLink can only be accepted if it has been verified and faxed from a StudyLink or Work and Income office or from an education provider.

Contact Centre Hours of Operation

All hours of service are in New Zealand local time: early April to late September GMT + 12 hours, late September to early April GMT + 13 hours. Our international calling number is +64 4917 3107. International toll charges apply.

The Contact Centre is currently open Monday to Friday from 8:00am until 5:00pm and closed on New Zealand National Public Holidays.

New Zealand National Public HolidayDate
Christmas Day 25 December 2013
Boxing Day 26 December 2013
New Year's Day 1 January 2014
Day after New Year's Day 2 January 2014
Waitangi Day 6 February 2014
Good Friday 18 April 2014
Easter Monday 21 April 2014
Anzac Day 25 April 2014
Queen's Birthday 2 June 2014
Labour Day 27 October 2014
Christmas Day 25 December 2014
Boxing Day 26 December 2014

MyStudyLink and Apply Online services

StudyLink uses the RealMe login service for MyStudyLink and Apply Online.  If you've forgotten your username or password you can reset this yourself online using the RealMe service.

If you have forgotten your username you can click the ‘Forgot my username’ link on the RealMe login page and enter your email address to have your username emailed to you. You must enter the email address that you previously used when you set up your login.

If you have forgotten your password you can click the ‘Forgot my password’ link on the RealMe login page and you will need to answer two of the security questions you previously set up. A temporary password will then be emailed to you.

If you have any other questions relating to these services use our Frequently Asked Questions.

Postal address

You can send information to us (by both standard post and courier) at:

Freepost 113907

StudyLink Student Support Centre

Private Bag 11070

Palmerston North 4442

Inland Revenue Contact Details

Information about assistance from Inland Revenue and contact details are available on:

Media Enquiries

For all media enquiries please contact the Media Advisors at Communications, National Office, Ministry of Social Development.

Contact Information and Media Releases are available on the:

Website faults

If you do find an error on the website please take a moment to email the webmaster with the details of the page you were trying to access. 

Please note: the webmaster will not reply to general enquiry emails.  If you have a general enquiry please use our Ask a Question service to contact us.

Last updated: 22 March 2014

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