Making a complaint
StudyLink is committed to delivering quality service and support at all times. If you think we're not meeting this standard, please let us know. That way, we can do our best to put things right and improve our service for everyone.
Step 1: Talk to us
You can talk to one of our staff by calling us on 0800 88 99 00. We are open Monday to Friday from 8am to 5pm. We will endeavour to resolve your complaint immediately. If we can't resolve it straight away, we will assign it to the appropriate area to be investigated.
When you make a complaint, please tell us:
- your name
- your address and contact details and
- details about the complaint.
We ask for your contact details so we can respond directly to you. However, if you wish to make a complaint anonymously it will be treated with the same level of importance.
Note: if you have a complaint about this website you can email the email@example.com.
Step 2: Follow a standard process
If you feel that we haven't resolved your complaint, you'll need to follow a standard process. Read more about this process in the brochure below, or on the Review and Appeal process page.
Step 3: If you're not happy with the outcome of your complaint, you can talk to someone else
We will do our best to ensure that your complaint has been resolved before this stage. If you are still not satisfied with the outcome of your complaint investigation, you can choose to contact your local Member of Parliament, the Minister for Social Development and Employment, the Ombudsman or the Privacy Commissioner.
For further information visit the New Zealand government portal.