MyStudyLink

Using MyStudyLink you can…

• apply for your student finances
• check your Student Allowance and Student Loan application status
• view and update your personal details
• check your Student Loan balance, change the amount of your living cost payments and apply for your course-related costs
• view details of your next payment and previous transactions.

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Setting up your MyStudyLink account

To have access to MyStudyLink you need to have an online account. 

When you apply online, you will be set up with an online account as part of the application process.  Once your application has been processed and we have received all of your identity documents, such as a copy of your birth certificate or passport (if we haven't already seen it),  we will confirm your user ID and you will be sent a new password. You can then access your MyStudyLink account.

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Your first login to MyStudyLink

The first time you login, there are extra steps you need to take to ensure the security of your account. 

You'll need to change your password, create and confirm a passphrase, and create a security question each for your password and passphrase - so that if you forget either of them, you can reset them yourself.

Here are the full steps for your first login.

1. Enter your user ID and temporary password. 

2. Change your password.  Your password:

• must be between 8 and 15 characters long, letters and numbers only
• must contain at least 1 letter and 1 number
• is lower case
• if being changed, the new password must be different from any previous password 
• can be reset or changed in future by clicking "Forgotten your password?" and answering your security question

3 .   Set up a passphrase.  Remember it, as you'll need it for future logins.  Your   
       passphrase:

• must be between 10 and 25 characters long 
• can contain only letters and numbers (no special characters or spaces)
• is not case sensitive
• cannot have more than 2 repeating characters in a row (e.g. "book" is OK, "goook" is not)
• cannot contain your user ID
• if being changed, the new passphrase must be different from any previous passphrase 
• can be reset or changed in future by clicking "Forgotten your password?" and answering your security question

4.    Set up a security question to help you remember your password.
       If you forget your password or passphrase in future, you can reset them if you 
       can answer your security questions.

Your security question text:

• cannot be over 200 characters (no minimum)
• is not case sensitive
• must be different for password and passphrase.

 Answers to security questions:

• must be six to 30 characters long, letters and numbers only
• must be different for password and passphrase
• cannot contain spaces
• are not case sensitive
• cannot be all the same character, e.g. aaaaaaaaaaaaa
• cannot start with any of these combinations:  qwerty, asdfgh, zxcvbn, 123456
• can be changed when you're in MyStudyLink - click "Update login details"

5.    Set up a separate security question to help you remember your passphrase.  
       
6.    Confirm your passphrase.

7.    Accept the Terms and Conditions.

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Future logins to MyStudyLink

For future logins, you'll only need to enter your:

• user ID
• password 
• characters from your passphrase.
  

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If you forget your password

If you've forgotten your password, you can reset this yourself.  Make sure you reset this before you log in.

If your MyStudyLink account has been locked because you have made five unsuccessful attempts to log in, you will need to wait five minutes and your account will be unlocked. You can then try again or reset your password if you need to.

To reset your password you will need to answer the challenge question you have set up.

You can reset your password by going to MyStudyLink and selecting Reset your Password.

If you've forgotten your User ID or haven't set up a challenge question yet you will need to contact us.

 

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If you forget your user ID

If you've forgotten your user ID you will need to contact us. 

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About browsers

To use MyStudyLink you'll need to be using one of the following web browsers:

Internet Explorer 5.0, 5.2 (Mac), 5.5, 6.0 and 7.0
Mozilla 1.0 and 1.7
Firefox 1.0, 1.2, and 2.x. 

We're working on extending MyStudyLink to more browsers, but for now MyStudyLink is not compatible with Opera, Konqueror, Safari or Netscape. If you're using one of these browsers you'll need to contact us to access StudyLink services.

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Bookmarking MyStudyLink

We are continually improving MyStudyLink, so please don't bookmark the MyStudyLink front page.  Feel free to bookmark www.studylink.govt.nz.  We use our home page to tell you about anything new or if MyStudyLink is unavailable for any reason.

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If you're getting a Work and Income benefit while studying

If you get a Work and Income benefit you must also let your Case Manager know about any change in your circumstances that you make using MyStudyLink.

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