Transcript: How to login to MyStudyLink for the first time

Jessica is using her laptop, sitting at the kitchen bench in her flat and is going to show you how to login to MyStudyLink.  She says:  

So you want to login to MyStudyLink for the first time, great I'm going to show you how.

Screen shot of website, Jessica says: 

From the home page click on ‘Login' on the MyStudyLink button.

Screen shot of MyStudyLink login page, cut back to Jessica.

The first time you login, there are some extra steps you need to take to make sure your account is secure.

You'll need to change the password that you've been given, and create and confirm a passphrase. Then you'll have to create two challenge questions, one for your password and one for your passphrase. That way if you forget either the password or the passphrase, you can reset them yourself.

So here are the full steps for your first login.

Screen shot of MyStudyLink login page, entering username and password, with Jessica talking.

Step 1. Enter your username and the password that has been given to you by StudyLink.

Cut back to Jessica,

Step 2. Next you will need to change your password.  Your new password must be between 8 and 15 characters long. You can only use letters and numbers (ie no special characters or spaces)

Screen shot of MyStudyLink update your password screen, being completed, with Jessica talking:

and your password must have at least 1 letter and at least 1 number. The whole password needs to be lower case. 

Cut back to Jessica.

Step 3. You now need to set up a passphrase.  A passphrase is a word that you choose, that is used as a second layer of protection to help make sure you're the only one who can access your account details. Make sure you remember it, as you'll need it for future logins.

Your passphrase must be between 8 and 25 characters long and like the password it can only use letters and numbers - no special characters or spaces. 

Screen shot of MyStudyLink create a passphrase screen, Jessica says:

It's not case sensitive - this means it doesn't matter if you use upper or lower case when you type it. 

Cut back to Jessica,

It can't have more than 2 repeating characters in a row (so the word "book" is OK, but "boook" is not).

Screen shot of MyStudyLink create a passphrase screen, being completed with Jessica talking:

The passphrase cannot contain your username.

Cut back to Jessica,

Step 4.  Now you can set up your challenge questions to help you remember your password and passphrase. If you forget your password or passphrase in the future, you can reset them yourself as long as you can answer your own challenge questions.  If you have already set up a challenge question for your password when you applied online, then these details will be pre-filled into the screen.

Screen shot of MyStudyLink ‘set up your challenge question'. Cut back to Jessica,

The answers to your challenge questions:
- must be six to 30 characters long
- it cannot contain spaces
- it cannot be all the same character, e.g. aaaaaaaaaaaaa
- it cannot start with any of these combinations: qwerty, asdfgh, zxcvbn, 123456
- it must be different for password and passphrase
- and importantly it IS case sensitive - so make sure you can remember how you typed it.

Screen shot of MyStudyLink ‘set up your challenge question', with the password challenge question being completed.  Cut back to Jessica

Once you have created a challenge question for your password, you need to create a second challenge question for your passphrase.

Screen shot of MyStudyLink ‘set up your challenge question', with the passphrase challenge question being completed.  Cut back to Jessica,

All of these login details can be changed when you're in MyStudyLink - just click "Update login details".

Screen shot of MyStudyLink homepage with an arrow pointing to the ‘Update Login Details' link.  Cut back to Jessica,

Now that you have set up all your login details, you need to confirm your passphrase, the one you have just set up.

You now need to enter 3 characters from your passphrase. 

Screen shot of confirm passphrase, with passphrase characters being selected. Jessica says: 

For example, if your passphrase is ‘graduation' you would select   ‘R' ‘A' ‘T'.   The 3 characters you have to enter will change every time you login.
 
Great, now you just need to read and accept the Terms and Conditions. 

Screen shot of terms and conditions, scrolling down page with Jessica talking:

It is important to read the terms and conditions carefully, if you do not agree with the Terms and Conditions then you will be unable to login and use MyStudyLink.

Screen shot of terms and conditions, clicking on ‘Submit' at the end.

Screen shot of MyStudyLink home page, Jessica say:

That's it you are now logged in. When you need to login to MyStudyLink again

Cut back to Jessica,

 you'll only need to enter your:

• username
• password
• and confirm the characters from your passphrase.

Screen shot of MyStudyLink home page, then the screen fads into a summary page at the end. With Steps 1 to 4 on screen. 

Summary

Step 1. Enter your username and temporary password.

Step 2. Change your password.  Your password:

• must be between 8 and 15 characters long, letters and numbers only
• must contain at least 1 letter and 1 number
• is lower case.

Step 3. Set up a passphrase. Remember it, as you'll need it for future logins. Your passphrase:

• must be between 8 and 25 characters long , letters and numbers only
• is not case sensitive
• cannot have more than 2 repeating characters in a row
• cannot contain your username.

Step 4. Set up TWO challenge questions, one for your password and one for your passphrase.

Answers to challenge questions:

• must be six to 30 characters long, letters and numbers only
• must be different for password and passphrase
• cannot contain spaces
• cannot be all the same character, e.g. aaaaaaaaaaaaa
• cannot start with any of these combinations: qwerty, asdfgh, zxcvbn, 123456
• IS case sensitive.