Making a complaint
We're committed to delivering quality service and support at all times. If you think we're not, please let us know. That way, we can do our best to put things right and improve our service for everyone.
What is a complaint?
A complaint is an expression of dissatisfaction when we have not met your expectation.
It might be about:
- the service you received
- a practice, policy or process
If you have concerns or a complaint about an education provider, you can contact the New Zealand Qualifications Authority about what steps you can take.