Our Service Charter
This service charter aims to set out clearly and simply the standards of service that you can expect from StudyLink and what we expect of you as a student.
Staff and student representatives contributed to the development of the charter and it is reviewed and updated regularly.
Our purpose is to connect people with the information they need to make considered educational decisions and provide financial information and support, enabling them to achieve a better future.
We want you to:
- successfully complete your courses
- only borrow what you need
- effectively transition into the workforce.
To achieve these outcomes we work in partnership with education providers, other government agencies and student representatives.