Student Allowance rights
You have the right to review any decision we make if you disagree.
What to do if you disagree
If, after you have talked to us, you still disagree you can look at submitting a review of decision.
Applying for a review of decision
You need to apply for a review within three months of receiving our decision. If you don’t, your application to have it reviewed may not be accepted.
You can apply for a review of decision by completing a review of decision form, or by writing and telling us:
- what decision you disagree with and why
- anything else you think we should know.
There are two types of review of decision:
- statutory review
- administrative review.
We will determine which type your case falls into.
Your application will be considered for a statutory review if the decision is covered under at least one of the categories described in Section 305(1)(a)-(g) of the Education Act 1989 where, based on the Student Allowance Regulations 1998.
You can choose to have your decision reviewed:
- by the secretary or
- before a Student Allowance Review Panel.
The secretary is a person within StudyLink who has authority to make the decision on your student allowance review. The secretary has had no prior involvement with your case.
A student allowance review panel is made up of:
- Ministry of Social Development advisor
- advisor from the New Zealand Union of Students' Association
The two advisors do not take part in the final decision making. They are there to provide advice to the secretary, who makes the final decision.
If you would like help with your review, you can contact a student advocate or support person to assist you. If you have any questions about the review process, call us.
Attending the hearing
If you choose to have the decision reviewed before a Student Allowance Review Panel you can attend the hearing and take someone with you for support.
The review panel will discuss your application whether or not you are at the hearing. This hearing may be held at your local StudyLink Outreach or, if you don't have one, your local Work and Income service centre.
The panel will take a fresh look at the information and the secretary will make a decision on your application.
If you disagree with the secretary’s decision
You can appeal to the Student Allowance Appeal Authority. If you want to appeal, you need to do so within 21 days of the decision. You will need to fill in a Notice of appeal form available on the Ministry of Justice website.
Send your appeal to:
Student Allowance Appeal Authority
Private Bag 32001
The Student Allowance Appeal Authority is independent from StudyLink.
Your application can be considered for an administrative review if the decision is not covered under one of the categories described in Section 305(1)(a)-(g) of the Education Act 1989 and where, based on the Student Allowance Regulations 1998.
For an administrative review there are no further appeal rights. However, you can discuss the outcome of the administrative review with us if you disagree with the result.
Send your evidence with your letter or completed form. If you don’t, we may ask for it and your review will take longer.
Send your letter or form to:
Private Bag 11070
Palmerston North 4442