We are now in our busiest weeks. If you want to know where your application is at, we strongly encourage you to check this online using MyStudyLink.
We’re currently processing most additional information and evidence within three weeks. You can use MyStudyLink to confirm whether we have received something you've sent us (select 'Documents Received' from the menu).
Both Student Allowance and Student Loan living costs payments are paid one week in arrears. This means your first payment is made in the second week of your study. You can check details of your next payment online using MyStudyLink.
Need to contact us?
If you need to talk to us you need to know that if you are in the queue, listening to our hold music, we will answer your call. Currently it can take around ten minutes.
We are working hard to deliver the best service to you at this busy time. Thanks for helping us to help you.