When your child is away for a short period and an absence fee is charged, we'll continue to pay the childcare provider so your child keeps their place.
Absence of fewer than 3 weeks
If your child is going to be away for a short period you don't need to do anything. We'll pay the childcare provider while your child is absent.
If the childcare provider is not going to charge an absence fee while your child is away, you need to let them know the dates your child will be absent.
Absence of more than 3 weeks
If your child is going to be away for longer than 3 weeks, and you want us to keep paying, there must be a medical reason.
We can keep paying for your child's place for up to 6 weeks.
If your child is absent for more than 3 weeks and you don't let us know, you may get a debt.
What you need to do
You need to get a medical certificate from your doctor.
Then log in to Connect and upload the medical certificate. You'll also need to give it to your childcare provider.
If you get Child Disability Allowance or Group Special Education Funding you don't need a medical certificate.